Store policies

Shipping Policy

We ship to addresses in the United States. Orders are processed in 1–3 business days after payment is confirmed. Shipping is free on every bundle. You will receive a tracking number by email when your order ships. Delivery times depend on the carrier and are estimates, not guarantees.

Returns & Refund Policy

If your item arrives damaged or you received the wrong edition, email us within 14 days of delivery with your order number and a photo, and we will send a replacement at no cost.

If you added the 30-Day Money Back Guarantee at checkout, you may request a full refund of the product price within 30 days of delivery; items must be returned unused in their original packaging. Refunds go back to the original payment method within 5–10 business days after we receive the return.

Orders can be cancelled for a full refund before they ship. Add-on fees (shipping protection, guarantee) are non-refundable once the order has shipped.

Privacy Policy

We collect the information you give us to process your order: name, email, phone, and shipping address. We use it only to fulfill your order, send order updates, and answer your questions. If you subscribe to our emails, we use your email to send offers; you can unsubscribe at any time.

Payments are processed by PayPal or Stripe; we never see or store your card number. We do not sell your personal information. We share it only with the payment processor and the shipping carrier needed to deliver your order. To access or delete your data, email us.

Terms of Service

By placing an order you confirm that the information you provide is accurate and that you are authorized to use the payment method. Prices are in US dollars and may change without notice; the price charged is the one shown at checkout. We may cancel and refund an order if an item is unavailable or a pricing error occurs.

Product photos are for illustration; colors may vary slightly. Squishies are soft toys for gentle use; please supervise young children. These terms are governed by the laws of the United States. Questions: hello@christmasvillage.site.